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Steak 'n Shake - Steakhouse in Norfolk, Virginia

Steak 'n Shake

3.2 (19 reviews)

1301 W 49th St, Norfolk, VA 23508

American restaurant

About Steak 'n Shake - steak house in Norfolk, Virginia

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

Customer Review Summary

Food is generally good for the price at Steak 'n Shake. Service speed can be slow, especially during busy times. Some customers note issues with drink refills, considering the charge unreasonable. Order accuracy is a problem; there are reports of incorrect items and unprofessional service. Despite these issues, many enjoy the food quality, particularly the chili cheese fries and milkshakes. There are suggestions to improve staff efficiency and customer service. The restaurant is favored by some for its location and food but has room for improvement.

Key Features

Service options

  • Takeout
  • Dine-in

Highlights

  • Fast service

Popular for

  • Breakfast
  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom

Offerings

  • Comfort food
  • Food
  • Late-night food
  • Quick bite

Dining options

  • Breakfast
  • Lunch
  • Dinner
  • Dessert

Amenities

  • Restroom

Atmosphere

  • Casual

Crowd

  • Groups
  • Tourists

Payments

  • Credit cards
  • Debit cards

Children

  • Good for kids
  • Kids' menu

Customer Reviews

Rating Distribution

3.2 out of 5
5
8
4
2
3
1
2
1
1
7
Based on 19 reviews

Bryan Atkinson

3 years ago

Food here is good for the price. However, the speed is on the slower side. If you happen to be in the Webb center it is definitely quicker to just to go to Chick Fil A instead if you're in a rush. But, if you have that craving for meat that a chicken patty just can't satisfy, definitely head here

Katie Sturniolo

solidly decent food in my experience and for a good price. food didnt take long for me but i could see where it might if its during a busy time

elevaTOURS (dieselducy)

1 year ago

The only reason this is 2 stars instead of 5 is because they charge for drink refills. For a drink that costs 2.50$ it is highway robbery to the fact that they don’t let you refill it. Food was amazing but the fact that you can’t refill your drink totally ruins the experience.

Erb Greg

Waited 20 minutes for my basic standard order of a dbl cheese w/fries. After finally getting my order I asked for a fresh Root Beer. The server insisted on handing me a drink that was sitting on the counter. I asked again for a fresh drink and she said no this is the freshest Im going to get. Absolutely unprofessional and unacceptable. This location at the Webb center needs attention and better customer service

Nick Davis

Waiting for a shake here is not the greatest. They mess up orders and forget about yours. Sometimes, it happens. It's food service, so there's grace, but something tells me their system isn't very efficient.

Sonja Sheffield

I'm going to this place a few times because the bowling alley where I bowl is right behind it. However when I went last there was only a female there and I specifically indicated what I wanted on my steak sandwich two times and what I didn't want. When I got home they were onions on it and I cannot eat onions. I will not be going there again when she is there.

Lucy Sutton

Food quality is SLAMMING! Best chili cheese fries I’ve ever had. It would be helpful to update hours for accuracy though

hunter 1v1

I love this place. More should be around. Best food and milkshakes I ever had. Keep on doing your job just make sure the employees are on check!

Location

Contact Information

Hours of Operation

Friday 11 AM–12 AM
Monday 11 AM–12 AM
Saturday Closed
Sunday Closed
Thursday 11 AM–12 AM
Tuesday 11 AM–12 AM
Wednesday 11 AM–12 AM

Price Range

$