
Steak 'n Shake
1301 W 49th St, Norfolk, VA 23508
About Steak 'n Shake - steak house in Norfolk, Virginia
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Customer Review Summary
Food is generally good for the price at Steak 'n Shake. Service speed can be slow, especially during busy times. Some customers note issues with drink refills, considering the charge unreasonable. Order accuracy is a problem; there are reports of incorrect items and unprofessional service. Despite these issues, many enjoy the food quality, particularly the chili cheese fries and milkshakes. There are suggestions to improve staff efficiency and customer service. The restaurant is favored by some for its location and food but has room for improvement.
Key Features
Service options
- Takeout
- Dine-in
Highlights
- Fast service
Popular for
- Breakfast
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Comfort food
- Food
- Late-night food
- Quick bite
Dining options
- Breakfast
- Lunch
- Dinner
- Dessert
Amenities
- Restroom
Atmosphere
- Casual
Crowd
- Groups
- Tourists
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- Kids' menu
Customer Reviews
Rating Distribution
Bryan Atkinson
Food here is good for the price. However, the speed is on the slower side. If you happen to be in the Webb center it is definitely quicker to just to go to Chick Fil A instead if you're in a rush. But, if you have that craving for meat that a chicken patty just can't satisfy, definitely head here
Katie Sturniolo
solidly decent food in my experience and for a good price. food didnt take long for me but i could see where it might if its during a busy time
elevaTOURS (dieselducy)
The only reason this is 2 stars instead of 5 is because they charge for drink refills. For a drink that costs 2.50$ it is highway robbery to the fact that they don’t let you refill it. Food was amazing but the fact that you can’t refill your drink totally ruins the experience.
Erb Greg
Waited 20 minutes for my basic standard order of a dbl cheese w/fries. After finally getting my order I asked for a fresh Root Beer. The server insisted on handing me a drink that was sitting on the counter. I asked again for a fresh drink and she said no this is the freshest Im going to get. Absolutely unprofessional and unacceptable. This location at the Webb center needs attention and better customer service
Nick Davis
Waiting for a shake here is not the greatest. They mess up orders and forget about yours. Sometimes, it happens. It's food service, so there's grace, but something tells me their system isn't very efficient.
Sonja Sheffield
I'm going to this place a few times because the bowling alley where I bowl is right behind it. However when I went last there was only a female there and I specifically indicated what I wanted on my steak sandwich two times and what I didn't want. When I got home they were onions on it and I cannot eat onions. I will not be going there again when she is there.
Lucy Sutton
Food quality is SLAMMING! Best chili cheese fries I’ve ever had. It would be helpful to update hours for accuracy though
hunter 1v1
I love this place. More should be around. Best food and milkshakes I ever had. Keep on doing your job just make sure the employees are on check!
Location
Contact Information
Hours of Operation
Price Range
More Steakhouses in Norfolk

Norfolk Smokehouse and Seafood Company
1903 Shoop Ave, Norfolk, VA 23509

The Restaurant at Four Eleven York
409 W York St, Norfolk, VA 23510

Monastery Restaurant
443 Granby St, Norfolk, VA 23510
Long-running, romantic spot with quaint decor & a menu of specialties from many European countries.

350 Grace
350 W 22nd St Unit 114/ 115, Norfolk, VA 23517